Privacy Policy

Privacy Policy

We Value Your Privacy

EURO Operational Project Support Ltd – Privacy Policy

Last updated: July, 2026

Euro Operational Project Support Ltd (“Euro‑OPS”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined below. These definitions apply whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique profile created for You to access parts of our Service.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EURO Operational Project Support Ltd, Heybridge Court, Uttoxeter Road, Lower Tean, ST10 4LN.

  • Cookies are small text files stored on Your device to support website functionality and analytics.

  • Country refers to: United Kingdom.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website and online services provided by Euro‑OPS.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to EURO‑OPS Ltd, accessible from https://www.euro-ops.co.uk/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Personal Data We Collect

We may collect the following categories of personal data:

  • Name

  • Email address

  • Phone number

  • Company details (if contacting us on behalf of a business)

  • Usage Data (IP address, browser type, pages visited, time spent)

We collect this information when you:

  • Contact us

  • Submit an enquiry

  • Use our website

  • Interact with our cookie banner

How We Use Your Personal Data

Euro‑OPS uses your data to:

  • Provide and maintain our website

  • Respond to enquiries

  • Improve website performance and security

  • Comply with legal obligations

  • Maintain internal records

  • Analyse website usage

Lawful Bases for Processing

Purpose Lawful Basis
Responding to enquiries Contract / Legitimate Interests
Website analytics Legitimate Interests
Legal compliance (e.g., safety, finance) Legal Obligation
Marketing communications Consent

Cookies and Tracking Technologies

What Are Cookies?

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.

Why Do We Use Cookies?

Cookies make sure that during your visit of our website you remain logged in (where applicable), your preferences are stored, you can browse safely and the website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted content that matches your personal interests.

What Type of Cookies Do We Use?

Necessary Cookies

These cookies are necessary for the website to function properly. Some of the following actions can be performed by using these cookies:

  • Store articles in a shopping cart for online purchases (where applicable)

  • Save your cookie preferences for this website

  • Saving language preferences

  • Log in to our portal (if provided). We need to check whether you are logged in.

Performance Cookies

These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimization.

How Can I Switch Off or Remove Cookies?

You can choose to opt out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer and it may negatively affect your user experience.

Consent to the Use of Cookies

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data Processing Agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server Log Files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent

  • Your anonymised IP address

  • Information about your Browser

  • Information about your Device

  • The date and time you have visited our website

  • The webpage url where you saved or updated your consent preferences

  • The approximate location of the user that saved their consent preference

  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

Data Retention

Euro‑OPS retains personal data only as long as necessary:

  • Enquiry records: up to 24 months

  • Project‑related communications: up to 7 years

  • Cookie consent logs: per CookieFirst legal requirements

  • Analytics data: 12–24 months

International Data Transfers

Euro‑OPS may transfer data within the UK and EEA. If data is transferred outside the UK/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses or UK Addendum protections.

Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

How to Submit a Data Protection Complaint

(Required under the UK Data (Use and Access) Act)

If you have concerns about how Euro‑OPS handles your personal data, you can submit a complaint directly to us.

Data Protection Lead
Euro Operational Project Support Ltd
Heybridge Court, Uttoxeter Road, Lower Tean, ST10 4LN
Email: operations@euro-ops.co.uk
Phone: 01538 722500

Please include your name, contact details, and a description of your concern. We will acknowledge your complaint within 5 working days and aim to respond fully within 30 days.

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):

Contact Us

If you have any questions about this Privacy Policy, You can contact us: